Terms of service

TERMS OF SERVICE

Last updated: 23 September 2026

Welcome to Penvor Clarkke.

These Terms of Service (“Terms”) govern your access to and use of penvorclarkke.store (the “Website”) and your purchase of products from us.

Throughout these Terms, the words “Penvor Clarkke”, “we”, “us” and “our” refer to the business operating penvorclarkke.store.

By using our Website or placing an order with us, you agree to be bound by these Terms.

Nothing in these Terms excludes, restricts or affects any statutory rights you may have under applicable United Kingdom consumer law.

1. BUSINESS INFORMATION

Trading name: Penvor Clarkke
Website: penvorclarkke.store
Email: help@penvorclarkke.store

If you need to contact us regarding an order, complaint or other matter, please email:

help@penvorclarkke.store

2. ABOUT THESE TERMS

These Terms apply to consumers purchasing goods through our Website.

Please read them carefully before submitting an order.

We recommend that you save or print a copy of these Terms for future reference.

Our contractual relationship with you is also subject, where applicable, to our:

  • Return & Refund Policy;

  • Shipping Policy;

  • Privacy Policy;

  • Cookie Policy; and

  • any additional terms displayed in connection with a particular promotion or product.

If there is a conflict between these Terms and any mandatory rights granted to you under applicable consumer law, your statutory rights will prevail.

3. ELIGIBILITY TO USE THE WEBSITE

You may use this Website only for lawful purposes.

By placing an order, you confirm that:

  • the information you provide is accurate and complete;

  • you have authority to use the payment method provided;

  • you are legally capable of entering into a contract; and

  • you are purchasing primarily as a consumer unless otherwise agreed.

If you are under the age required to enter into a legally binding contract in your jurisdiction, you should only place an order with the involvement and consent of a parent or legal guardian where required by law.

4. PRODUCTS

We sell men's fashion, clothing, accessories and related products through our Website.

We take reasonable care to ensure that product descriptions, photographs, measurements, colours and specifications are accurate.

However, the appearance of colours may vary slightly depending on:

  • your device;

  • display settings;

  • lighting;

  • photography; and

  • manufacturing variations.

Such minor variations do not affect your statutory rights.

Where a material product characteristic differs from its description, your rights under applicable consumer law remain unaffected.

5. PRODUCT AVAILABILITY

All products are subject to availability.

Adding an item to your basket does not reserve that item.

We may withdraw or discontinue a product at any time before a contract has been formed with you.

If a product becomes unavailable after you have placed an order and we cannot fulfil the order, we will contact you and provide an appropriate refund where payment has already been taken.

6. PRODUCT QUALITY AND STATUTORY RIGHTS

Under the Consumer Rights Act 2015, goods supplied to consumers must satisfy applicable legal requirements.

This includes requirements that goods are, where applicable:

  • of satisfactory quality;

  • fit for their usual purpose;

  • fit for any particular purpose made known to us and accepted in accordance with the law;

  • as described;

  • consistent with any relevant sample or model; and

  • otherwise compliant with the contract.

Nothing in these Terms limits those rights.

7. PLACING AN ORDER

To place an order, you will normally be required to:

  1. select the product you wish to purchase;

  2. choose any available size, colour or variant;

  3. add the product to your basket;

  4. review your basket;

  5. enter your contact and delivery details;

  6. select an available delivery method;

  7. select an available payment method;

  8. review the total amount payable; and

  9. submit your order using the final payment/order button.

Before submitting your order, you should check all details carefully.

Our checkout process is intended to provide you with a reasonable opportunity to identify and correct errors before placing your order.

The final checkout button will make clear that placing the order creates an obligation to pay.

8. ORDER ACKNOWLEDGEMENT

After you place an order, we may send you an order acknowledgement or confirmation email.

An automated acknowledgement that we have received your order does not necessarily mean that we have accepted your order.

Unless we expressly state otherwise, a contract for the purchase of goods will normally be formed when we confirm that the goods have been dispatched or otherwise expressly accept your order.

9. OUR RIGHT NOT TO ACCEPT AN ORDER

We may decline or cancel an order before acceptance for legitimate reasons, including where:

  • the product is unavailable;

  • we cannot authorise your payment;

  • your payment has been declined;

  • there is an obvious pricing or product-information error;

  • we reasonably suspect fraud or unauthorised activity;

  • delivery restrictions prevent fulfilment;

  • you do not meet applicable eligibility requirements; or

  • we are legally prohibited from completing the transaction.

Where payment has already been taken and we cancel an order, we will refund the relevant amount.

Nothing in this section permits unlawful discrimination or conduct prohibited by applicable law.

10. PRICES

Prices will be displayed in pounds sterling (£ / GBP) unless otherwise clearly stated.

We aim to ensure that prices displayed on our Website are accurate.

The total price payable will be displayed before you submit your order and will include mandatory charges that can reasonably be calculated in advance.

Taxes will be included where required by applicable law.

Delivery charges, where applicable, will be clearly disclosed before you place your order.

We will not intentionally introduce mandatory charges late in the checkout process in a misleading manner.

11. PRICING ERRORS

Despite our reasonable efforts, a product may occasionally be incorrectly priced.

If we discover an obvious pricing error before accepting your order, we may contact you and:

  • offer you the opportunity to purchase the product at the correct price; or

  • cancel the affected order.

We will not rely on this clause to avoid a contract merely because we later decide that an agreed price was commercially unfavourable.

Your statutory rights remain unaffected.

12. PROMOTIONS AND DISCOUNTS

From time to time we may offer:

  • promotional prices;

  • discount codes;

  • multi-buy offers;

  • free gifts;

  • seasonal promotions; or

  • other promotional benefits.

Any additional conditions applying to a promotion will be displayed clearly and made available before or at the point at which the promotion is used.

Promotional claims will be presented honestly and transparently.

Unless otherwise stated and legally permitted:

  • promotional codes cannot be exchanged for cash;

  • promotions may apply only to eligible products;

  • promotions may have clearly stated eligibility requirements; and

  • only one promotional code may be permitted per transaction.

Any restrictions will be disclosed clearly.

13. PAYMENT

Available payment methods will be displayed during checkout.

You must provide current, complete and accurate payment information.

By providing payment information, you confirm that you are authorised to use the relevant payment method.

Payment may be processed by independent payment-service providers.

Your use of a payment provider may also be subject to that provider's terms and privacy practices.

We do not guarantee that every payment method will be available for every transaction.

14. PAYMENT AUTHORISATION

Your bank, card issuer or payment provider may perform authorisation or security checks.

We are not responsible for a payment being refused by your payment provider.

An authorisation or temporary payment hold does not by itself necessarily constitute acceptance of your order by us.

15. SHIPPING AND DELIVERY

Delivery options, charges and estimated delivery information will be displayed on our Website or during checkout.

Where applicable, Penvor Clarkke currently offers delivery options that may include:

Standard Shipping
and
Express Shipping

Full delivery details are provided in our Shipping Policy.

We will deliver goods within the period agreed with you.

Where no specific delivery period has been agreed, applicable statutory delivery requirements will apply.

16. DELIVERY ADDRESS

You are responsible for providing an accurate and complete delivery address.

Please check your address carefully before submitting an order.

If you discover an error, contact us as soon as possible at:

help@penvorclarkke.store

We cannot guarantee that an address can be changed after an order has entered the fulfilment or delivery process.

This does not affect any rights you have where a delivery problem was caused by us or by a carrier for whom we are legally responsible.

17. RISK IN THE GOODS

Where goods are delivered to a consumer using a delivery service offered or arranged by us, risk will normally pass to you when you, or a person identified by you to take possession of the goods, physically receives them, subject to applicable law.

If you independently arrange a carrier that was not offered by us, different legal rules may apply.

18. DELAYED DELIVERY

If delivery is delayed, please contact:

help@penvorclarkke.store

We will investigate the delivery status where reasonably possible.

Your statutory rights regarding late delivery remain unaffected.

Where the law gives you the right to terminate the contract because of a failure to deliver within the required period, nothing in these Terms removes that right.

19. LOST PARCELS

If you believe that an order has been lost in transit, please contact us.

We may investigate the matter with the relevant carrier.

We may ask you to provide reasonable information required to assist with the investigation.

Your statutory rights relating to delivery remain unaffected by any carrier investigation.

20. RIGHT TO CANCEL ONLINE PURCHASES

Consumers purchasing eligible goods online generally have a statutory right to cancel their contract without giving a reason.

For most goods, the cancellation period expires 14 days after the day on which you, or a person nominated by you other than the carrier, receive the goods.

Different rules may apply in certain circumstances, including orders consisting of several goods delivered separately.

To exercise your right to cancel, contact:

help@penvorclarkke.store

Further details are provided in our Return & Refund Policy.

21. RETURNS AFTER CANCELLATION

After notifying us of an eligible cancellation, you must normally return the goods no later than 14 days after notifying us of your decision to cancel, unless different legal rules apply.

Instructions for returns are available in our Return & Refund Policy.

For change-of-mind returns, you may be responsible for the direct cost of returning the goods where this has been properly disclosed and the law permits us to require you to pay that cost.

22. REFUNDS FOLLOWING CANCELLATION

Where you validly exercise a statutory right to cancel, we will refund payments as required by applicable law.

This will normally include:

  • the price paid for the eligible returned goods; and

  • the cost of our least expensive standard delivery option, where legally required.

If you selected a more expensive delivery service, we are not required to refund the additional delivery cost above our least expensive standard option.

Refund timing and procedures are explained in our Return & Refund Policy.

23. HANDLING RETURNED PRODUCTS

You may handle goods to the extent reasonably necessary to establish their nature, characteristics and functioning, similar to how you would inspect goods in a physical shop.

If the value of returned goods has been reduced because of handling beyond what is reasonably necessary, we may make an appropriate deduction from the refund where permitted by law.

This rule does not reduce your rights concerning faulty or non-conforming goods.

24. EXCEPTIONS TO CHANGE-OF-MIND CANCELLATION RIGHTS

Certain products may be excluded from statutory change-of-mind cancellation rights in circumstances permitted by law.

Depending on the products we offer, these may include:

  • goods made to the consumer's specifications;

  • clearly personalised goods; and

  • sealed goods that are unsuitable for return for health protection or hygiene reasons where they have been unsealed after delivery.

An exception to a change-of-mind cancellation right does not remove rights relating to goods that are faulty, damaged, not as described or otherwise non-conforming.

25. FAULTY OR NON-CONFORMING GOODS

If goods are faulty, damaged, not as described, not of satisfactory quality or otherwise fail to conform to the contract, you may have statutory remedies under the Consumer Rights Act 2015.

Depending on the circumstances, these may include:

  • the short-term right to reject;

  • repair;

  • replacement;

  • price reduction; or

  • the final right to reject.

Your precise remedy will depend on the circumstances and applicable law.

Please contact:

help@penvorclarkke.store

26. 30-DAY SHORT-TERM RIGHT TO REJECT

Where the statutory conditions are satisfied, consumers normally have a 30-day short-term right to reject goods that fail to conform to the contract.

Further information is available in our Return & Refund Policy.

Nothing in these Terms restricts this statutory right.

27. SALE ITEMS

Products purchased during a sale or promotion retain applicable statutory consumer rights.

A product being discounted does not by itself remove your rights regarding:

  • satisfactory quality;

  • fitness for purpose;

  • conformity with description; or

  • other statutory requirements.

Where a specific defect was clearly disclosed before purchase and the discount relates to that disclosed defect, the applicable legal position may differ with respect to that particular defect.

28. EXCHANGES

Where we offer exchanges, they are subject to product availability and our Return & Refund Policy.

Providing an exchange option does not replace or restrict any statutory remedy to which you are entitled.

29. WEBSITE INFORMATION

We take reasonable care to keep information on our Website accurate and current.

However, Website content may occasionally contain:

  • typographical errors;

  • technical errors;

  • outdated information; or

  • temporary inaccuracies.

Where an error relates to a consumer contract, we will deal with it consistently with applicable consumer law.

30. WEBSITE AVAILABILITY

We do not guarantee that the Website will always be available without interruption.

We may temporarily suspend or restrict access for reasons including:

  • maintenance;

  • security;

  • technical problems;

  • updates; or

  • circumstances outside our reasonable control.

We will take reasonable steps to minimise disruption where appropriate.

31. ACCEPTABLE USE

You must not knowingly use the Website:

  • for unlawful or fraudulent purposes;

  • to transmit malicious software;

  • to attempt unauthorised access to our systems;

  • to interfere with the security or operation of the Website;

  • to collect information unlawfully;

  • to impersonate another person;

  • to infringe intellectual property rights; or

  • in any way that violates applicable law.

We may restrict access where reasonably necessary to protect our Website, customers or legal interests.

32. INTELLECTUAL PROPERTY

Unless otherwise stated, the Website and its original content are owned by, licensed to or lawfully used by Penvor Clarkke.

This may include:

  • brand names;

  • logos;

  • photographs;

  • graphics;

  • product descriptions;

  • designs;

  • page layouts;

  • text;

  • videos; and

  • other Website materials.

Such materials may be protected by copyright, trade mark, design and other intellectual property laws.

You may use the Website for your personal and non-commercial shopping purposes.

You must not reproduce, distribute, commercially exploit or create unauthorised derivative materials from protected Website content without appropriate permission.

33. PENVOR CLARKKE BRANDING

The Penvor Clarkke name, logos, monograms, designs and associated branding may not be used in a manner that falsely suggests:

  • sponsorship;

  • endorsement;

  • affiliation; or

  • authorisation

without our prior permission or another lawful basis.

34. THIRD-PARTY LINKS

Our Website may contain links to third-party websites or services.

Such links may be provided for convenience or information.

We do not control independent third-party websites and are not responsible for their content, availability or separate terms and policies.

This clause does not exclude liability that cannot lawfully be excluded.

35. THIRD-PARTY SERVICES

We may use third-party providers to support our business, including:

  • payment processing;

  • website hosting;

  • order fulfilment;

  • delivery;

  • analytics; and

  • customer communication.

Use of such providers does not affect any legal responsibility that applicable consumer law places on Penvor Clarkke.

36. CUSTOMER ACCOUNTS

If our Website permits customer accounts, you are responsible for taking reasonable steps to protect your login credentials.

You should notify us promptly if you reasonably believe your account has been accessed without authorisation.

We may suspend an account where reasonably necessary to address suspected fraud, security risks or misuse.

37. CUSTOMER REVIEWS AND CONTENT

Where our Website permits customers to submit reviews, photographs, comments or other content, submitted content must not:

  • be knowingly false or misleading;

  • infringe another person's rights;

  • contain unlawful material;

  • contain malicious software;

  • impersonate another person; or

  • be submitted in a fraudulent manner.

We will not knowingly commission, publish or present fake consumer reviews contrary to applicable consumer protection law.

Any incentives offered in connection with reviews must be handled transparently where required.

38. FAIR COMMERCIAL PRACTICES

We aim to conduct our commercial practices fairly and transparently.

We will not knowingly use misleading actions, misleading omissions, aggressive commercial practices or practices prohibited under applicable UK consumer law.

Material information about a purchase will be presented clearly where required.

Mandatory fees that can reasonably be calculated in advance will not intentionally be hidden until a late stage of the checkout process.

39. LIABILITY

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

In particular, nothing excludes or limits liability for:

  • death or personal injury caused by negligence where liability cannot lawfully be excluded;

  • fraud or fraudulent misrepresentation;

  • breach of rights that cannot legally be excluded under the Consumer Rights Act 2015; or

  • any other liability that cannot lawfully be excluded or restricted.

40. FORESEEABLE LOSS

If we fail to comply with these Terms, we may be responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill, subject to applicable law.

Loss or damage is foreseeable where it is obvious that it may happen or where, at the time the contract was formed, both parties knew that it might happen.

Nothing in this provision reduces mandatory consumer rights.

41. BUSINESS LOSSES

Our products are primarily offered to consumers for private use.

To the extent permitted by law, if you use products primarily for commercial or business purposes, we are not responsible under these consumer Terms for business-specific losses such as:

  • loss of profit;

  • loss of revenue;

  • loss of business;

  • loss of opportunity; or

  • business interruption.

Separate terms may apply to business-to-business transactions.

42. EVENTS OUTSIDE OUR REASONABLE CONTROL

We will not be responsible for delays or failures caused by events outside our reasonable control to the extent permitted by law.

Such events may include serious disruption caused by:

  • natural disasters;

  • severe weather;

  • transport disruption;

  • industrial action;

  • war;

  • terrorism;

  • civil emergency;

  • epidemics or pandemics;

  • widespread telecommunications failures; or

  • governmental restrictions.

This clause does not remove any right you may have to cancel, obtain a refund or exercise another remedy under applicable consumer law.

43. PERSONAL INFORMATION

We process personal information in accordance with our Privacy Policy and applicable data-protection legislation.

Please review our Privacy Policy for information about:

  • what information we collect;

  • why we collect it;

  • how we use it;

  • how long we retain it;

  • your rights; and

  • how to contact us regarding privacy matters.

44. COOKIES

Our Website may use cookies and similar technologies.

Further information about the cookies we use and available choices is provided in our Cookie Policy or cookie-management interface.

45. ELECTRONIC COMMUNICATIONS

By placing an order or contacting us electronically, you acknowledge that contractual and transactional communications may be provided electronically where permitted by law.

These may include:

  • order confirmations;

  • dispatch confirmations;

  • invoices;

  • cancellation communications;

  • refund notifications; and

  • customer-service messages.

Marketing communications are subject to separate legal requirements and available consent or opt-out mechanisms.

46. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect:

  • changes in our business;

  • changes to our Website;

  • operational changes;

  • legal or regulatory changes; or

  • clarification of existing provisions.

The version applicable to your purchase will normally be the version in force when you placed the relevant order.

Changes will not retroactively remove rights already acquired under an existing consumer contract.

The latest version will be published on our Website with an updated revision date.

47. TRANSFER OF OUR RIGHTS

We may transfer our rights and obligations under a contract to another organisation where legally permitted.

Where such a transfer affects a consumer, it will not reduce your rights under the contract.

You may only transfer your rights or obligations where permitted by law or where we agree, except where the law provides otherwise.

48. SEVERABILITY

Each section of these Terms operates separately.

If a court or competent authority finds that a provision is unlawful or unenforceable, the remaining provisions will continue to apply to the extent legally possible.

49. NO WAIVER

If we do not immediately enforce a provision of these Terms, this does not necessarily mean that we have waived our right to enforce it later.

50. THIRD-PARTY RIGHTS

Unless expressly stated otherwise or required by law, these Terms do not give a person who is not a party to the relevant contract a right to enforce its terms.

51. COMPLAINTS

If you have a complaint concerning a product, order or our service, please contact:

Penvor Clarkke
Email: help@penvorclarkke.store
Website: penvorclarkke.store

Please provide sufficient information to allow us to identify and investigate the issue, such as your order number and a description of your complaint.

We will aim to respond fairly and within a reasonable period.

52. GOVERNING LAW

These Terms and contracts made through our Website are governed by applicable law within the United Kingdom, subject to any mandatory consumer protections applicable to you.

If you are a consumer resident in:

  • England or Wales, you may normally bring proceedings in the courts of England and Wales;

  • Scotland, you may normally bring proceedings in the Scottish courts;

  • Northern Ireland, you may normally bring proceedings in the courts of Northern Ireland.

Nothing in these Terms deprives you of mandatory legal protections available to you because of where you live.

53. YOUR STATUTORY RIGHTS

Nothing in these Terms affects your statutory rights as a consumer.

Where these Terms conflict with a mandatory provision of applicable consumer law, the mandatory legal provision will take precedence.

You may obtain information about consumer rights through official UK consumer-protection resources or appropriate independent advice.

54. CONTACT INFORMATION

If you have questions about these Terms, please contact us:

Penvor Clarkke
Website: penvorclarkke.store
Email: help@penvorclarkke.store

By placing an order through penvorclarkke.store, you acknowledge that you have had the opportunity to read these Terms and that your purchase is subject to these Terms together with your mandatory statutory consumer rights.