Legal notice

LEGAL NOTICE

Last updated: 23 September 2026

This Legal Notice provides information about the ownership, operation and use of penvorclarkke.store and the business trading as Penvor Clarkke.

Please read this Legal Notice together with our Terms of Service, Privacy Policy, Cookie Policy, Shipping Policy and Return & Refund Policy.

1. WEBSITE OPERATOR

This Website is operated under the trading name:

Penvor Clarkke

Website: penvorclarkke.store
Email: help@penvorclarkke.store

If Penvor Clarkke is operated by a sole trader rather than a limited company, the applicable legal identity and business address should be stated above.

2. CONTACT INFORMATION

For general enquiries, customer-service matters or questions about this Website, please contact:

Penvor Clarkke
Email: help@penvorclarkke.store
Website: penvorclarkke.store

For enquiries concerning an existing order, please include your order number where possible.

3. PURPOSE OF THE WEBSITE

Penvor Clarkke operates an online retail website offering men's clothing, fashion products, accessories and related goods.

The Website provides customers with information about our:

  • products;

  • prices;

  • promotions;

  • delivery options;

  • returns;

  • refunds;

  • payment methods; and

  • customer-service procedures.

The information provided on this Website is intended primarily for customers purchasing products for personal use.

4. APPLICABLE CONSUMER LAW

Where applicable, purchases made through Penvor Clarkke are subject to relevant United Kingdom consumer-protection legislation, including applicable provisions of the:

  • Consumer Rights Act 2015;

  • Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;

  • Electronic Commerce (EC Directive) Regulations 2002; and

  • Digital Markets, Competition and Consumers Act 2024.

Nothing on this Website is intended to exclude, restrict or override mandatory consumer rights.

Where any provision of our Website policies conflicts with a mandatory statutory consumer right, the applicable statutory provision will prevail.

5. INFORMATION PROVIDED BEFORE PURCHASE

Before a customer places an order, we aim to provide the information required by applicable law, including relevant information regarding:

  • the identity of the trader;

  • contact information;

  • the main characteristics of the products;

  • prices;

  • applicable taxes;

  • delivery costs;

  • delivery arrangements;

  • payment methods;

  • cancellation rights;

  • return procedures; and

  • other material terms of the transaction.

Customers should review all product and checkout information carefully before placing an order.

6. PRICES

Prices displayed on the Website are shown in pounds sterling (£ / GBP) unless otherwise clearly stated.

Where required, applicable taxes and mandatory charges will be presented in accordance with UK law.

Any applicable delivery charge will be disclosed before the customer submits the order.

Optional charges will only be applied where the customer has expressly selected or agreed to the relevant option.

7. PRODUCT INFORMATION

We take reasonable care to ensure that product descriptions, photographs, specifications, sizes, colours and other information displayed on our Website are accurate.

However, minor differences may occur due to factors such as:

  • screen settings;

  • lighting;

  • photography;

  • production variations; or

  • manufacturing tolerances.

Nothing in this section limits your rights where a product does not conform to its description or otherwise fails to meet applicable statutory requirements.

8. WEBSITE CONTENT

We aim to keep information on penvorclarkke.store accurate and reasonably up to date.

However, the Website may occasionally contain:

  • typographical errors;

  • technical errors;

  • outdated information;

  • unavailable products; or

  • incorrect information resulting from technical issues.

Where an error affects an existing consumer contract, we will deal with the matter in accordance with applicable law.

9. INTELLECTUAL PROPERTY RIGHTS

Unless otherwise stated, the content available on this Website is owned by, licensed to, or lawfully used by Penvor Clarkke.

This may include:

  • the Penvor Clarkke name;

  • logos and monograms;

  • graphic designs;

  • Website layouts;

  • photographs;

  • product photography;

  • videos;

  • text;

  • product descriptions;

  • illustrations;

  • icons;

  • branding elements; and

  • other original materials.

Such content may be protected by applicable copyright, trade mark, design and other intellectual-property laws.

10. PERMITTED USE

You may access and use this Website for lawful personal and non-commercial purposes.

You may not, without appropriate permission or another lawful basis:

  • reproduce substantial portions of the Website;

  • commercially exploit Website content;

  • copy branding for commercial use;

  • falsely represent yourself as Penvor Clarkke;

  • create misleading copies of the Website;

  • remove proprietary notices;

  • distribute protected content commercially; or

  • use our intellectual property in a manner that infringes applicable rights.

Nothing in this section prevents uses permitted by applicable law.

11. TRADE MARKS AND BRANDING

The names, logos, designs, monograms and other branding associated with Penvor Clarkke may constitute intellectual property belonging to or lawfully used by the Website operator.

Nothing on the Website grants users a licence to use such branding for commercial purposes unless expressly stated.

You must not use Penvor Clarkke branding in a manner that falsely implies:

  • affiliation;

  • sponsorship;

  • approval;

  • partnership; or

  • endorsement.

12. THIRD-PARTY INTELLECTUAL PROPERTY

Any third-party trade marks, logos, names or other intellectual property displayed on the Website remain the property of their respective owners where applicable.

Their appearance does not necessarily imply an endorsement, partnership or affiliation unless expressly stated.

13. THIRD-PARTY LINKS

Our Website may contain links to websites or services operated by third parties.

Such links may be provided for convenience, payment processing, shipping, customer service or informational purposes.

Unless expressly stated otherwise, we do not control independent third-party websites.

Third-party websites may have their own:

  • terms and conditions;

  • privacy policies;

  • cookie policies; and

  • security practices.

We recommend reviewing the relevant policies when visiting an external website.

14. THIRD-PARTY SERVICES

Penvor Clarkke may use third-party service providers to operate aspects of the Website and fulfil customer orders.

These providers may include:

  • e-commerce platforms;

  • hosting providers;

  • payment processors;

  • delivery companies;

  • fulfilment providers;

  • analytics providers;

  • fraud-prevention providers; and

  • customer-support systems.

The use of a third-party service provider does not remove any responsibility that applicable law places on Penvor Clarkke.

15. WEBSITE AVAILABILITY

We aim to keep the Website accessible and operational.

However, uninterrupted access cannot be guaranteed.

The Website may occasionally be unavailable due to:

  • maintenance;

  • software updates;

  • hosting issues;

  • security measures;

  • network disruption;

  • technical faults; or

  • events outside our reasonable control.

We may modify or temporarily suspend parts of the Website where reasonably necessary.

16. WEBSITE SECURITY

Users must not knowingly attempt to:

  • gain unauthorised access to the Website;

  • gain unauthorised access to servers or databases connected to the Website;

  • introduce viruses, malware or malicious code;

  • interfere with the Website's normal operation;

  • bypass security measures; or

  • conduct unlawful attacks against the Website or its infrastructure.

Suspected unlawful activity may be reported to the appropriate authorities where permitted or required by law.

17. CUSTOMER ACCOUNTS

Where customer accounts are available, customers are responsible for taking reasonable steps to maintain the confidentiality of their account credentials.

Please contact us if you reasonably believe that your account has been accessed without authorisation.

We may temporarily restrict an account where reasonably necessary to investigate suspected:

  • fraud;

  • unauthorised access;

  • security threats; or

  • misuse.

18. LIMITATION OF LIABILITY

Nothing in this Legal Notice excludes or restricts liability where doing so would be unlawful.

In particular, nothing in this Legal Notice excludes or restricts liability for matters that cannot lawfully be excluded under applicable UK law.

This includes, where applicable, liability arising from:

  • fraud or fraudulent misrepresentation;

  • death or personal injury caused by negligence where liability cannot legally be excluded; or

  • breach of statutory consumer rights that cannot legally be excluded or restricted.

19. INFORMATION AND WEBSITE USE

We take reasonable steps to maintain the Website and its information.

However, subject to applicable law, we cannot guarantee that:

  • every page will always be available;

  • the Website will always be completely free from technical errors;

  • all third-party services will remain continuously available; or

  • every temporary technical problem will be resolved immediately.

Nothing in this section limits our obligations under a contract for the supply of goods.

20. CONSUMER CONTRACTS

The terms applying specifically to purchases made through our Website are set out in our Terms of Service.

Information regarding cancellation, returns and refunds is set out in our Return & Refund Policy.

Delivery information is set out in our Shipping Policy.

Those policies should be read together with this Legal Notice.

21. RETURNS AND REFUNDS

Customers may have statutory rights to cancel certain online purchases and rights relating to goods that are faulty, damaged, not as described or otherwise non-conforming.

Full details are available in our Return & Refund Policy.

Nothing in this Legal Notice reduces those statutory rights.

22. SHIPPING AND DELIVERY

Our available shipping methods, estimated delivery times, charges and procedures are described in our Shipping Policy.

For delivery enquiries, please contact:

help@penvorclarkke.store

23. PERSONAL DATA

Penvor Clarkke may process personal data in connection with:

  • orders;

  • payments;

  • delivery;

  • customer service;

  • Website operation;

  • fraud prevention;

  • analytics; and

  • marketing, where legally permitted.

The processing of personal data is addressed separately in our Privacy Policy.

Our Privacy Policy should explain, where applicable:

  • what personal information is collected;

  • why it is collected;

  • the legal basis for processing;

  • who may receive it;

  • how long it is retained;

  • international transfers;

  • customer rights; and

  • how privacy enquiries may be made.

24. COOKIES AND SIMILAR TECHNOLOGIES

The Website may use cookies and similar technologies.

Where required, users will be provided with information about such technologies and appropriate choices regarding non-essential cookies.

Additional information should be available through our Cookie Policy and/or cookie-management interface.

25. ELECTRONIC COMMUNICATIONS

Customers may receive electronic communications connected with their transactions, including:

  • order confirmations;

  • payment confirmations;

  • dispatch notifications;

  • delivery updates;

  • refund notifications;

  • customer-service replies; and

  • other transactional messages.

Marketing communications are subject to separate requirements and applicable consent or opt-out rights.

26. COMMERCIAL COMMUNICATIONS

Where Penvor Clarkke sends marketing or promotional communications, such communications will be handled in accordance with applicable legal requirements.

Where legally required, marketing communications will provide an appropriate means of unsubscribing or opting out.

27. CUSTOMER REVIEWS

Where customer reviews are displayed or accepted, we aim to handle reviews fairly and transparently.

We will not knowingly present fabricated reviews as genuine consumer reviews.

Where an incentive has materially influenced the circumstances in which a review was obtained, relevant disclosure requirements will be followed where applicable.

28. FAIR COMMERCIAL PRACTICES

Penvor Clarkke aims to provide customers with clear and accurate material information.

We do not intend to use:

  • misleading commercial claims;

  • hidden mandatory charges;

  • misleading omissions;

  • fabricated consumer reviews;

  • false scarcity claims; or

  • other prohibited unfair commercial practices.

Promotional conditions and material restrictions will be communicated where required.

29. COMPLAINTS

If you have a complaint relating to:

  • this Website;

  • an order;

  • a product;

  • delivery;

  • a return;

  • a refund; or

  • customer service,

please contact:

Email: help@penvorclarkke.store

Please include your order number where applicable and provide sufficient information for us to investigate the matter.

30. GOVERNING LAW

This Legal Notice and use of the Website are subject to applicable law within the United Kingdom, without limiting mandatory rights that may apply to an individual consumer.

For consumer contracts, jurisdiction will be determined in accordance with applicable law and the consumer's statutory rights.

Nothing in this Legal Notice is intended to prevent a consumer from relying on mandatory legal protections available in the part of the United Kingdom in which they live.

31. CHANGES TO THIS LEGAL NOTICE

We may update this Legal Notice where reasonably necessary, including to reflect:

  • changes to our business;

  • changes to the Website;

  • changes to our services; or

  • changes to applicable legal or regulatory requirements.

The current version will be published on penvorclarkke.store with its latest revision date.

Changes to this Legal Notice will not retrospectively remove rights already acquired by customers under existing contracts.

32. SEVERABILITY

If any provision of this Legal Notice is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

33. STATUTORY RIGHTS

Nothing contained in this Legal Notice, or elsewhere on penvorclarkke.store, is intended to exclude, restrict or override rights that consumers cannot lawfully waive under applicable UK legislation.

Mandatory statutory consumer protections will prevail over any conflicting Website term.

34. LEGAL AND BUSINESS CONTACT DETAILS

Trading Name: Penvor Clarkke

For customer-service and legal enquiries, please contact:

help@penvorclarkke.store