Shipping policy

SHIPPING POLICY

Last updated: 23 September 2026

Thank you for shopping with Penvor Clarkke.

This Shipping Policy explains our available delivery options, estimated delivery times and other important information relating to the delivery of orders placed through penvorclarkke.store.

For shipping enquiries, please contact us at:

Email: help@penvorclarkke.store
Website: penvorclarkke.store

1. DELIVERY OPTIONS

Penvor Clarkke currently offers the following delivery options for eligible orders within the United Kingdom:

Standard Shipping — FREE

Estimated delivery time: 5–12 working days

Standard Shipping is provided free of charge on eligible orders.

Express Shipping — PAID

Estimated delivery time: 5–8 working days

Express Shipping is available for an additional charge.

The applicable Express Shipping charge will be clearly displayed during checkout before you place your order.

Express Shipping is optional and must be selected by the customer where available.

2. DELIVERY SUMMARY

Shipping Method Estimated Delivery Time Cost
Standard Shipping 5–12 working days FREE
Express Shipping 5–8 working days Paid — displayed at checkout

3. WORKING DAYS

For the purposes of this Shipping Policy, working days generally mean Monday to Friday, excluding UK public and bank holidays.

Weekends and public holidays are not normally counted as working days when calculating estimated delivery times.

4. DELIVERY ESTIMATES

The delivery periods shown on our Website are estimates based on the delivery service selected.

Estimated delivery times may be affected by circumstances outside our reasonable control, including:

  • unusually high order volumes;

  • carrier disruption;

  • severe weather;

  • transport disruption;

  • public or bank holidays;

  • customs or border processes where applicable;

  • incorrect or incomplete delivery information; or

  • other unexpected logistical circumstances.

Where we become aware of a material delay affecting your order, we will take reasonable steps to provide relevant information where possible.

Your statutory rights concerning late delivery are not affected by this Policy.

5. ORDER CONFIRMATION

After placing an order, you should receive an order confirmation using the contact details provided during checkout.

Please review your order information carefully.

Your confirmation may include:

  • your order number;

  • products ordered;

  • delivery address;

  • delivery method;

  • amounts paid; and

  • other relevant order information.

If you believe any information is incorrect, please contact:

help@penvorclarkke.store

as soon as possible.

6. SHIPPING CONFIRMATION

Where available, we will send a shipping or dispatch confirmation after your order has entered the delivery process.

This may include tracking information where tracking is available for the relevant shipment.

7. ORDER TRACKING

Where tracking is provided, customers may use the tracking details supplied with their order to follow the progress of the shipment.

Please note that tracking information may require some time to update after the carrier receives the parcel.

If your tracking information has not updated for an unusual period or you believe there is a delivery problem, please contact:

help@penvorclarkke.store

8. DELIVERY ADDRESS

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please ensure that your:

  • full name;

  • house or flat number;

  • street name;

  • town or city;

  • postcode; and

  • other required delivery information

are entered correctly before completing checkout.

We recommend reviewing your shipping details carefully before placing the order.

9. CHANGING A DELIVERY ADDRESS

If you notice an error in your delivery address after placing an order, please contact us immediately at:

help@penvorclarkke.store

We will make reasonable efforts to assist.

However, once an order has entered fulfilment or has been handed to the carrier, it may no longer be possible to change the delivery address.

Nothing in this section limits your rights where a delivery problem was caused by Penvor Clarkke or a carrier for whom we are legally responsible.

10. INCORRECT OR INCOMPLETE ADDRESS

Orders may be delayed, returned or become undeliverable where the customer provides an incorrect or incomplete address.

If a parcel is returned to us because the address supplied was inaccurate or incomplete, we will review the circumstances and contact you where appropriate.

Any redelivery arrangements or charges will be handled fairly and in accordance with applicable UK consumer law.

11. DELIVERY ATTEMPTS

The carrier may make one or more delivery attempts depending on the delivery service used.

Where delivery cannot be completed, the carrier may:

  • leave delivery instructions;

  • attempt redelivery;

  • deliver the parcel to an authorised collection location; or

  • return the parcel to the sender.

The precise procedure depends on the carrier.

12. SAFE PLACE OR DELIVERY INSTRUCTIONS

Where a carrier allows a customer to nominate a safe place, neighbour or other delivery preference, customers should ensure that the instruction is suitable and accurate.

Any delivery instruction will remain subject to applicable consumer law and the carrier's available service.

13. TRACKED ORDERS

Where tracking is available, Penvor Clarkke may provide the customer with tracking information after dispatch.

Tracking information is supplied to help customers monitor their orders but does not remove or reduce our statutory responsibilities concerning delivery.

14. LOST PARCELS

If you believe that your parcel has been lost in transit, please contact us at:

help@penvorclarkke.store

Please provide:

  • your full name;

  • order number;

  • delivery address; and

  • any relevant tracking information.

We may investigate the shipment with the relevant carrier.

If an order is confirmed as lost, we will provide an appropriate remedy in accordance with applicable consumer law and the circumstances of the order.

15. DELAYED PARCELS

A parcel that has not arrived within the estimated delivery period is not necessarily lost.

If your delivery is delayed beyond the expected timeframe, please contact:

help@penvorclarkke.store

so that we can investigate the status of your shipment.

Your statutory rights relating to late delivery remain unaffected.

16. DELIVERY UNDER UK CONSUMER LAW

We aim to deliver orders within the delivery period agreed with the customer.

Under applicable UK distance-selling rules, where no alternative period has been agreed, goods must generally be delivered without undue delay and no later than 30 days after the contract is entered into.

The delivery periods stated by Penvor Clarkke form part of the delivery information we provide to customers.

Nothing in this Shipping Policy limits statutory rights relating to delayed or failed delivery.

17. DELIVERY WHERE TIMING IS ESSENTIAL

In certain circumstances, UK consumer law may give you the right to terminate the contract where delivery by an agreed date or within an agreed period was essential and the goods are not delivered as agreed.

Where applicable, additional rights may also arise if we fail to deliver within an additional reasonable period requested by the customer.

Nothing in this Policy excludes those rights.

18. RISK DURING DELIVERY

Where we arrange or offer the delivery service, goods generally remain at our risk until they come into the physical possession of:

  • you; or

  • a person identified by you to receive them.

If you independently instruct a carrier that was not offered by Penvor Clarkke, different rules regarding the transfer of risk may apply.

19. DAMAGED PARCELS

If your parcel arrives visibly damaged, please inspect the contents as soon as reasonably possible.

If an item is damaged, defective or otherwise not in conformity with your order, please contact:

help@penvorclarkke.store

Where reasonably possible, please provide:

  • your order number;

  • a description of the issue;

  • photographs of the item; and

  • photographs of the packaging where relevant.

Requesting photographs may assist us in investigating the issue but does not remove or restrict your statutory consumer rights.

20. INCORRECT ITEMS

If you receive an item that you did not order, please contact us at:

help@penvorclarkke.store

We will provide appropriate instructions and resolve the matter in accordance with applicable consumer law.

Where we have sent an incorrect item, you will not be required to bear reasonable return costs where the law places those costs on us.

21. MULTIPLE-PARCEL ORDERS

An order containing multiple products may occasionally be delivered in more than one parcel.

This may result in different parcels arriving separately.

Where available, separate tracking information may be provided.

Receiving one parcel does not necessarily mean that the remaining items have been lost or omitted.

22. AVAILABILITY OF SHIPPING SERVICES

Shipping options may depend on factors including:

  • destination;

  • product type;

  • order characteristics;

  • carrier availability; and

  • service availability.

The delivery options available for a particular order will be shown during checkout.

23. SHIPPING CHARGES

Standard Shipping: FREE
Express Shipping: Paid

The exact charge for Express Shipping will be displayed clearly during checkout before the order is submitted.

We will not add an optional Express Shipping charge unless the customer has selected or otherwise expressly agreed to that delivery option.

24. NO HIDDEN SHIPPING CHARGES

Mandatory delivery charges applicable to an order will be disclosed before the customer places the order.

Optional delivery upgrades will not be charged without the customer's express agreement.

25. RETURNS

Shipping and delivery procedures relating to returned products are explained separately in our Return & Refund Policy.

Where you exercise a statutory cancellation right, applicable rules regarding the refund of standard delivery costs will apply.

Where goods are faulty, damaged, incorrect or not as described, different return-cost rules may apply.

26. CANCELLING AN ORDER

If you wish to cancel an order, please contact:

help@penvorclarkke.store

as soon as possible.

If the order has already been dispatched, you may still have statutory cancellation and return rights.

Please refer to our Return & Refund Policy for further information.

27. PUBLIC HOLIDAYS AND PEAK PERIODS

Delivery services may experience increased demand around:

  • Christmas;

  • New Year;

  • Black Friday;

  • bank holidays; and

  • other major shopping periods.

Working-day calculations normally exclude UK bank and public holidays.

Any estimated delivery period shown to customers should be considered together with the applicable working-day definition.

28. EVENTS OUTSIDE OUR REASONABLE CONTROL

Delivery may occasionally be affected by circumstances outside our reasonable control, including serious:

  • transport disruption;

  • extreme weather;

  • industrial action;

  • carrier network disruption;

  • governmental restrictions; or

  • other exceptional events.

Where these circumstances occur, we will take reasonable steps to minimise disruption where possible.

Nothing in this clause removes any statutory right to cancel, terminate the contract, receive a refund or obtain another remedy where such a right applies.

29. CUSTOMER SUPPORT

For questions concerning:

  • delivery;

  • tracking;

  • delayed parcels;

  • missing parcels;

  • incorrect items;

  • damaged goods; or

  • delivery information,

please contact:

Penvor Clarkke
Email: help@penvorclarkke.store
Website: penvorclarkke.store

When contacting us about an existing order, please include your order number whenever possible.

30. CHANGES TO THIS SHIPPING POLICY

We may update this Shipping Policy from time to time to reflect changes to:

  • delivery services;

  • carrier arrangements;

  • our operations; or

  • applicable legal requirements.

Changes will not retroactively remove statutory rights or contractual delivery rights relating to an order already placed.

The most recent version will be displayed on our Website.

31. STATUTORY RIGHTS

Nothing in this Shipping Policy excludes, restricts or overrides your statutory rights as a consumer under applicable United Kingdom law.

Where any provision of this Policy conflicts with a mandatory consumer right, the mandatory legal provision will prevail.

CONTACT US

Penvor Clarkke
Website: penvorclarkke.store
Email: help@penvorclarkke.store

For all delivery-related enquiries, please contact us at help@penvorclarkke.store.